When you bring your pet to an emergency animal hospital in Katy, TX, you will encounter different staff members who will work with you to determine what is wrong with your pet and how they can help. Understanding the different roles each staff member plays will make your visit smoother and help you communicate with them more easily. Here is a look at the most common roles of different staff members at a veterinary emergency hospital.
Administrative Staff or Front Office Staff
The first staff members you will likely encounter are administrative staff or front office staff. These staff members typically have experience working in veterinary offices and may have some specialized training in animal care. They will greet you, answer your questions, and provide some initial triage services to determine the severity of your pet’s symptoms. They are also responsible for client communication and patient record keeping as well as administrative tasks like appointment setting and billing.
Medical Director
A veterinary hospital’s medical director is an experienced veterinarian who acts as the supervising physician and oversees the administrative and medical functions of the animal hospital. They typically have not only a Doctor of Veterinary Medicine (DVM) degree but also experience in veterinary hospital administration and/or business administration.
Nighttime and Daytime Veterinarians
Because emergency veterinary hospitals are often open 24/7 or have extended hours, they typically have a rotating staff of associate veterinarians who work daytime or nighttime shifts. These veterinarians communicate with each other so that they are all up to date on the needs of the pets who are in the hospital across multiple shifts. Veterinary associates are veterinary physicians who provide specialized veterinary care to animals. The services they provide may include physical examinations, emergency medical and dental procedures, client education and communication, and patient record keeping. They have a Doctor of Veterinary Medicine (DVM) degree and must be licensed to practice.
Meet Our Staff at All Pets Animal Hospital & 24 Hour Emergency Care
At All Pets Animal Hospital & 24 Hour Emergency Care, we have an experienced, compassionate staff who are passionate about animal care. Each member of our staff is highly trained and experienced, and our Associate Veterinarians are ambassadors for animal health and wellness and are Fear Free certified. We specialize in comprehensive animal care and wellness care, as well as emergency veterinary services in Katy, TX. We want to make our clients and their pets feel safe and comfortable from the moment they walk in our doors or call us with questions.
We are open 24/7/365 and offer round-the-clock routine care and emergency care, including diagnostic services, laboratory services, and telemedicine consultations with board-certified veterinary radiologists and critical care specialists. Our Fear-Free certified staff will make sure your pet’s anxiety is managed and that they get the highest level of care in a safe and comfortable environment. We welcome walk-ins, and you can also call ahead or book an appointment online.